Policies, Legal Terms & Refunds

Welcome to harmattandesign.com.


www.harmattandesign.com .com (collectively, the “Site”) is the official website of HARMATTAN DESIGN LLC. We encourage you to read the following terms governing your use
of and purchase of products from the Site. By using the Site or by providing
Personal Information to us, you agree to be bound by these Terms of Use set
forth below, the Cookie Policy and Terms of Sale, and any other documents
referred to therein (collectively, the “Terms”).


Modifications to these Terms


From time to time, we may
change the terms that govern your use of our Site. Your use of our Site
following any such changes to these Terms of Use constitutes your agreement to
follow and be bound by the terms as changed.


Use and Restrictions

This Site may be accessed and
used only by individuals who can form legally binding contracts under
applicable laws, who are 18 years of age or older, and who are not barred from
using the Site under applicable laws. You acknowledge and agree that HARMATTAN DESIGN LLC, in its sole discretion and without notice or obligation to you,
may temporarily or permanently suspend or discontinue any or all access to the
Site. We may change, move or delete portions of, or may add to our Site or its
Contents from time to time, and these terms cover any subsequent changes or
modifications to our Site and/or its Contents.

Other than for the purchase of
merchandise from our Site, our Site and the contents of our Site (the
“Contents”) are intended for personal, noncommercial use and you agree that you
will not: (a) resell products purchased or make other commercial use of the
products, Site or its Contents; (b) modify, reproduce, publish, transmit,
distribute, display, create derivative works from, sell or participate in any
way, in whole or in part, any of the Contents, the Site, or any related
software; (c) collect or use any product listings or descriptions; (d) use any
data mining or similar data gathering methods from the Site; (e) use, frame or
utilize framing techniques to enclose any HARMATTAN DESIGN LLC trademark, logo or other proprietary information (including
images, text, layout or design) without HARMATTAN DESIGN LLC's express consent;
or (f) except for your use of the Site as expressly permitted in these Terms,
access or attempt to access any systems or servers on which the Site is hosted
or modify or alter the Site in any way. Any unauthorized use of the Site will
result in you being banned from use of the Site.


Intellectual Property Rights


The Site and its Contents are
protected by copyright, trademark, trade dress, and other laws and HARMATTAN
DESIGN LLC owns and/or uses with permission all worldwide right, titles, and
interest in and to the Site and its Contents. You agree not to display or use
such trademarks without HARMATTAN DESIGN LLC's expressed permission.


User Comments, Feedback, Postcards, and Other Submissions

Any and all comments, feedback,
postcards, suggestions, ideas, and other submissions disclosed, submitted or
offered by you to HARMATTAN DESIGN LLC on or by this Site or otherwise
disclosed, submitted, or offered in connection with your use of this Site
(collectively, “Submissions”) shall be and remain HARMATTAN DESIGN LLC's
property. You agree to, if requested by HARMATTAN DESIGN LLC, assign and
transfer to HARMATTAN DESIGN LLC all rights in and derived from the Submissions
that you may have including without limitation, all ownership of and rights to
use, sell and commercialize the intellectual property and the right to file
applications to register such rights. HARMATTAN DESIGN LLC is not under any
obligation (1) to maintain any Comments in confidence; (2) to pay you any
compensation for any Comments; or (3) to respond to any user Comments.

By making any Submission to the
Site, you agree that such Submission does not violate any right of any third
party, including copyright, trademark, privacy, patent, or other personal or
proprietary right(s). In addition, to the extent any Submission contains your
or any other person’s name, likeness, voice, or biographical information
(“Personal Rights”), you hereby grant and will cause such other person to grant
to HARMATTAN DESIGN LLC a transferable, non-exclusive, worldwide, royalty-free
license to use such Personal Rights for any advertising or marketing of HARMATTAN
DESIGN LLC products in any medium. You agree to indemnify and hold harmless HARMATTAN
DESIGN LLC and its affiliates and their respective officers, directors, and
employees against any losses, liabilities, claims, and expenses (including
attorneys’ fees) arising out of your account, your use of this Site, your
Submission, and any Personal Rights contained therein.

You further agree that your
Submission to the Site does not contain libelous or otherwise unlawful,
abusive, or obscene material. You are and shall remain solely responsible for
the content of any Submission you submit. You agree that HARMATTAN DESIGN LLC
may use and/or disclose information consistent with the terms of the Privacy


Electronic Communications

consent to receive electronic communications from HARMATTAN DESIGN LLC either
in the form of an e-mail sent to you at the e-mail address listed on your
account or by communications posted on the Site. You acknowledge and agree that
any electronic communication in the form of such e-mail or posting on the Site
shall satisfy any legal requirement that such communication be in writing.

Your Account

You may be asked to establish
an account with www.harmattandesign.com in order to purchase through the Site. You are solely responsible
for (i) maintaining the security of your account and password; (ii) restricting
access to your account; and (iii) keeping your account email address current.
You are solely responsible for all activities, including without limitation,
all purchases of products on the Site and posting of Submissions, that occur
under your account.

You acknowledge and agree that HARMATTAN
DESIGN LLC may access, preserve, and disclose your account information,
Submissions, communications, and information relative to your use of the Site,
and any other information under your account if HARMATTAN DESIGN LLC is
required to do so by law or legal process or if HARMATTAN DESIGN LLC
determines, in its sole discretion, that such action is necessary to protect
the rights of HARMATTAN DESIGN LLC, third parties, and other users of the Site
or for otherwise responding to your customer service inquiries. HARMATTAN
DESIGN LLC’s rights herein shall govern over any terms of our Privacy Policy.


Site Transactions


We reserve the right to request
further identification for credit card processing on any order you place with
us. We reserve the right to change and/or refuse any order you enter on the
Site. We may, in our sole discretion, limit or cancel quantities purchased per
person, per household, or per order; including multiple orders entered by or
under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers, or distributors. In the event we change or cancel an order, we will
attempt to notify you by contacting the applicable contact information provided
when the order was submitted on the Site.


Available Payment Methods

You may choose one of the
following payment methods: Shop Pay, Apple Pay, G Pay, credit card, or debit

Shop Pay and G Pay payments are
serviced by Shopify (www.shopify.com) with offices at: 150 Elgin Street, 8th
Floor, Ottawa, Ontario, K2P 1L4, Canada.

Apple Pay payments are serviced
by Apple (www.apple.com) with offices at: One Apple Park Way, Cupertino,
California, 95014, United States.

How secure is the purchasing process?


You can rest assured that we
never share your information with any third party. Your details are only used
to contact you about matters concerning your order or for other reasons


Online Store, every purchase is made with maximum security as a result of the
most advanced encryption services (SSL) which ensures that all data transmitted
between the web server and browser remains encrypted. We use protected
connections, as demonstrated by the ”https” URL prefix that appears in the
browser’s address bar.

To safeguard your credit card
purchases, you will always be asked to enter your CVV code for every order. Our
Payments department may carry out anti-fraud checks before approving the
transaction and for greater protection, in some situations they may contact you
for further details before confirming the order.


Can Customs Fees be applied to orders?


Customs fees are the
responsibility of the customers. These fees may be applicable if your country
of delivery has decided to apply import fees. HARMATTAN DESIGN LLC has no
control over these charges and we can’t tell you what the cost would be, as
customs policies and import duties vary widely from country to country.

check with your local customs office to find out more information about tariffs.

Delivery to the US


Deliveries are made from withing the US so customs will
not apply to US customers.



Any content offered or posted
on this Site is subject to modification or discontinuation at any time and from
time to time without notice or obligation to you. Without limiting the
foregoing, HARMATTAN DESIGN LLC reserves the right, in its sole discretion, to
charge fees for the use or purchase of, or access to, any products, services,
or Content offered through the Site, at any time from time to time.


Refunds and Exchanges Policy


To qualify for a return or
exchange, the request must meet the following conditions:

- The products must be in the
same condition as received: unworn or unused, with all original tags attached,
and in its original packaging.

- A receipt or proof of
purchase is required.

- The request must be made within
the first 30 days of receipt.


The customer is responsible for all return shipping costs,
including any customs duties, incurred during the product return process. To
begin a return, contact us at hello@harmattandesign.com.
Returns without prior request will not be accepted. Return shipping costs are
the customer's responsibility.

For any questions, contact us
at hello@harmattandesign.com.


Damages and Issues


Upon receiving your order,
please inspect it immediately. If the item is defective, damaged, or incorrect,
contact us promptly to address and rectify the issue.







After receiving and inspecting
your return, we will inform you about the approval status of your refund.
Approved refunds will be processed to the original payment method. Note that
processing times can vary by bank or credit card issuer.


Manufacturing Defects


If a product arrives with a
manufacturing defect, please contact us at hello@harmattandesign.com before
using the product for repair or replacement options. Products with
manufacturing issues within the first 12 months from the order date, if used,
are ineligible for a refund but will be addressed accordingly. Accidental
damage or wear from use is not considered a manufacturing defect and is not
covered by the warranty.


European Union (EU) Customers


In accordance with EU
legislation, residents of the European Union are entitled to a 14-day
cancellation period starting from the delivery date as confirmed by our
shipping courier. During this period, unused goods can be returned within 14
days following the cancellation notice, with proof of return required within
this timeframe. Consistent with EU regulations, we provide a 2-year warranty on
all our products for customers within the European Union. It is important to
mention that warranty conditions might differ for customers outside the
European Union, as they are adjusted to comply with the local laws and consumer
protection standards of their respective regions.

For further assistance or
information, please do not hesitate to contact us at hello@harmattandesign.com.


Limitation of Liability

To the maximum extent permitted
by law, HARMATTAN DESIGN LLC excludes all liability for any damages (howsoever
arising, including without limitation through contract, tort (including
negligence), breach of statutory duty, or otherwise) arising out of or in
connection with your access to (or inability to access) or use of the Site and
its contents. All conditions, warranties, and other terms which may be implied
by statute, common law, or otherwise are hereby excluded to the maximum extent
permitted by law. In no event shall HARMATTAN DESIGN LLC or their respective
officers, directors, contractors, employees, or agents be liable for: (i) any
indirect, special, or consequential loss or damage, or (ii) loss of profit,
(iii) loss of business, (iv) loss of contract, or (vii) loss of data, in each case,
incurred by any user in connection with the Site, any sites linked to it and
any materials posted on it, even if HARMATTAN DESIGN LLC has been previously
advised of the possibility of such damage. Nothing in these Terms of Use shall
exclude or limit our liability for death or personal injury arising from our
negligence, any breach of the obligations implied by applicable law, or for any
fraud, fraudulent misrepresentation, or any other liability to the extent it
cannot be waived or limited under applicable law.

Governing Law and Jurisdiction

These Terms of Use shall be
governed by, construed, and enforced in accordance with the laws of the USA.
The courts at the registered office of HARMATTAN DESIGN LLC will have exclusive
jurisdiction over any claim or any dispute arising from, or related to, a visit
to the Site. HARMATTAN DESIGN LLC reserves the right to bring proceedings
against you for breach of these Terms of Use.



If any provision of these Terms
of Use is held to be invalid, illegal, or unenforceable in any jurisdiction,
the same will not affect the effectiveness or validity in other jurisdictions
or the effectiveness of any other provision herein.



If you have
any concerns about material that appears on the Site or these Terms of Use,
please contact us by emailing at hello@harmattandesign.com.